Frequently Asked Questions

Electric current passes through ceramic stones, which heat up quickly and retain warmth. A small internal fan draws ambient air across the fins of these stones, blowing warm air into your immediate seating area without open elements.

The exterior chassis is moulded from flame-retardant V-0 polymer that resists heat warping. Inside, the thermal core uses sintered ceramic plates coupled to an aluminium heat exchanger.

Always unplug the unit and let it cool completely before touching the casing. Use a soft, dry lint-free cloth or a dry soft-bristle brush to remove dust from the rear air intake vents; never use water or liquid sprays.

We keep transactions straightforward and secure. You can pay cash directly to the courier upon delivery at your door, or you can select manual bank transfer during the checkout process.

Parcels are dispatched by tracked parcel couriers directly to your building address. If you live in an upper-floor flat without a lift, the driver will bring the package to your building intercom or reception entrance.

You can return the heater within 30 days from delivery provided it remains completely unused and in its original retail packaging. Return shipping is paid by the customer unless the heater arrives damaged or faulty.