Official policy document. Validated October 2026Order now

Returns & Refunds

Name: Calorix Warmth
Address: 43 Baldwin Street, Bristol, BS1 1PN, GB
Telephone: +44 117 361 7575

You have the freedom to send back any heater purchased from Calorix Warmth within 45 days of arrival, for any reason at all. This overview clarifies return requirements, the process, shipping responsibilities, and when your funds return.

Please note: reach out to receive a return authorization code before mailing your carton, and deliver it solely to the facility address we provide. Packages mailed to alternate depots cannot be connected to your account.

1. 45-day refund guarantee

How long do you have to decide? Your return period runs for 45 days from the afternoon your parcel is delivered. This guarantee holds true whether your heater sustained transit damage, carries a fault, arrived as an incorrect model, or simply does not fit your room.

2. Return conditions

Damaged or faulty appliances: we arrange an immediate replacement or issue a full refund, including original postage costs; please include clear photos with your message.
Incorrect appliance delivered: we ship out the proper model right away and pick up the incorrect parcel at our own expense.
Decided on a different heating option? The heater must remain unpowered and clean, packed in its original box with all factory seals intact. You cover the return postage, and original delivery fees remain non-refundable.
Why do we restrict certain opened items? Products unsealed after delivery that touch personal surfaces cannot be sent to another home for hygiene reasons, unless a technical fault exists.

Heaters that have been dismantled, operated in high-humidity zones resulting in moisture accumulation, modified with third-party cables, or returned without legible original serial number labels are strictly non-returnable under electrical safety and consumer safety provisions.

3. Sending your unit back: a straightforward walkthrough

Before 45 days pass from arrival, message [email protected] or ring +44 117 361 7575. Include your order reference, the reason for sending it back, and photos if the heater arrived with transit damage.
How fast do we respond? Our team replies within one business day, sending your return authorization code along with the correct warehouse address.
Repack the heater into its original packaging, slide a paper slip showing your return code inside the carton, and tape the box securely.
Dispatch the box to the provided address and forward the parcel tracking code to our inbox. Hold on to your postal receipt until the money reaches your account.

4. Refunds and processing time

Our technicians inspect the returned ceramic unit within 3 business days of its arrival and email you a confirmation. How does your money return? It follows your payment path: cash-on-delivery purchases are sent via bank transfer to your nominated account, while direct bank transfers return to the originating account. Financial institutions typically post these funds within 1-5 business days.

5. Exchanges and cancellations

Need a different model? Complete the return process and submit a separate order. We issue your refund once the original unit arrives. If you wish to cancel at no cost before dispatch occurs, simply email [email protected] with your order number.

6. Questions about this policy

Have questions? Email [email protected] or ring +44 117 361 7575 throughout Mon-Thu 07:45-17:15, Fri 07:45-15:15, Sat 10:15-15:00, break 12:15-12:45. We reply to all inquiries within one working day.

Merchant: Calorix Warmth Ltd.
Registered address: 43 Baldwin Street, Bristol, BS1 1PN, United Kingdom
Email: [email protected]
Phone: +44 117 361 7575