Calorix WarmthShipping & Delivery
Every heating package from Calorix Warmth is packed securely and handed to a courier with tracking. This guide covers typical transit times, delivery rates, and how we assist if a carton arrives late, damaged, or goes missing.
1. Order processing time
What happens once you place an order? Orders finished prior to 14:00 on a standard business day leave our warehouse that afternoon. Submissions after that hour, over weekends, or during public holidays go out the next working day. You will receive an immediate confirmation email with your order code, followed by a separate email with your tracking link once the parcel begins its trip.
2. Checking the status of your heating parcel
- Select the tracking link included in your shipment notice sent by email or text message.
- You can also visit our Track your order page and enter your specific order code.
- When does progress show up? Status details appear once the courier scans the parcel into their hub, typically within 24 hours from dispatch.
- Fresh updates post at each transit depot along the journey until your parcel reaches your doorstep.
3. Estimated delivery times
Transit calculations reflect standard working days starting after dispatch and remain estimates rather than fixed dates. Shipments heading to distant regional spots may require 1-2 extra days.
| Region | Estimated delivery time |
|---|---|
| United Kingdom | 1-2 business days |
| Other destinations | Calculated and displayed at checkout before you submit payment |
4. Shipping and handling costs
How does shipping work? We cover standard delivery on purchases reaching £75 throughout United Kingdom, while packages under that amount cost £3.95 to transport. The exact delivery fee for your destination appears clearly during checkout before you place your order.
5. International shipping
For addresses located outside United Kingdom, shipping fees and transit schedules appear during checkout. Any import duties or domestic taxes belong to the receiving country and are handled by the customer. If a parcel is declined at border control, we process it as a regular return.
6. Shipments that arrive damaged, get misplaced, or go missing
6.1 Damaged
What should you do if the parcel arrives bruised? Inspect your heater carton right away. If the outer box or the heating unit itself shows damage, take photos and message [email protected] within 48 hours. We will ship a replacement at our expense or return your payment in full, and you do not have to ship the broken unit back unless we ask.
6.2 Lost
If your courier tracking remains motionless for 5 business days, reach out to us with your order code. We file an inquiry with the carrier and promptly offer your choice of a replacement shipment or a complete refund within 10 business days of your report.
6.3 The tracking lists the package as delivered, but you do not have it
Why does this happen? Sometimes a courier sets a package behind a porch column or a housemate takes it inside. Check with family members, nearby neighbors, and your local sorting office first. If it remains missing, contact us within 3 days of the delivery scan so we can investigate with the courier and keep you informed.
7. Questions about this policy
Have questions? Email [email protected] or ring +44 117 361 7575 throughout Mon-Thu 07:45-17:15, Fri 07:45-15:15, Sat 10:15-15:00, break 12:15-12:45. We reply to all inquiries within one working day.
- Merchant
- Calorix Warmth Ltd.
- Registered address
- 43 Baldwin Street, Bristol, BS1 1PN, United Kingdom
- [email protected]
- Phone
- +44 117 361 7575