Terms & Conditions

Calorix Warmth operates as a commercial name of Calorix Warmth Ltd., located at 43 Baldwin Street, Bristol, BS1 1PN, United Kingdom. Complete seller identification, company registration records, and direct contacts appear on the Legal Notice page as well as on your purchase receipt. Where should you send a return parcel? Only to the specific depot address we send you after approving your request, never directly to head offices.

To submit an order, you need to be at least 18 years of age. All equipment and web features are meant strictly for private domestic use unless both parties sign a written commercial permit. What happens if stock sells out, details look invalid, or an order appears unauthorized? We retain the right to trim or decline the order, and we immediately return any funds collected.

Item rates are quoted in GBP. Parcel handling fees show up during final checkout steps before you finish. What happens if a technical glitch displays an incorrect rate? We may adjust obvious misprints before parcels leave, giving you the choice to proceed at the proper price or cancel without any fee.

3.1 VAT and customs duties

Deliveries routed inside United Kingdom include local sales tax (VAT) where mandatory. When shipping past United Kingdom borders, border taxes and import fees depend on local customs offices and remain the buyer's responsibility. If an incoming package is turned away at a border post, it comes back as a return, and we subtract transit fees from the reimbursement.

Payment options include Cash on delivery, Bank transfer. We do not gather or record bank logins or debit card information on this web portal.

4.1 Order placement and acceptance

Your order goes through once checkout is finalized. A confirmation note with your tracking number arrives by email, but our formal sales agreement takes effect only when your heater is boxed and the dispatch notice goes out. Prior to handing the box to the carrier, we can cancel the order and return your money.

4.2 Failed or incomplete payments

What happens if a transaction does not go through? Unpaid packages remain in our warehouse. If you choose payment on delivery but leave the box uncollected or decline it at the door, the carrier ships it back and your order is closed.

Why do we gather personal details? Just to pack your equipment, answer your questions, and maintain site security, exactly as outlined in our Privacy Policy. Website cookies and browser storage tools are described separately in our Cookie Policy. Both texts form a binding piece of this agreement.

How should you operate your heater? Follow the handbook in the box, the product markings, and the website overview. Always position heating elements away from small children unless specifically built for them. Our photographs display the real models, though monitor tints can alter how a color appears, so a subtle shade variation is not a product flaw.

6.1 Storage, expiry and disposal

Keep your unit stored according to the environmental limits printed on its carton. Whenever a specific date mark appears on an accessory, do not use that item past that date. When disposing of cardboard packaging or end-of-life electrical components, follow your town recycling rules.

Do our heater descriptions serve as medical guidance? No. The technical notes explain how our ceramic plates generate warmth, not how to treat physical ailments. If you are pregnant, nursing, or managing a health condition that changes how your body reacts to temperature, consult a licensed clinician before use.

Promotional rates remain active only while visible on the storefront, and you cannot stack multiple discount codes unless we specifically permit it. Every promo code must be entered before confirming payment, as it cannot be tacked onto an order later. Did your bundle include a complimentary gift? That item must be returned with the main product if you request a refund.

Carrier routes, rates, and transit schedules are outlined on our Shipping & Delivery page. Transit times reflect typical working days after the depot dispatches your box, rather than a fixed arrival deadline. If you order more than one item, they may travel in separate packages to keep contents secure.

Who bears the risk while the box travels? We remain responsible until the carrier delivers the package to your stated address or named recipient, after which responsibility transfers to you. If the exterior box shows obvious transit damage, send photos to [email protected] within 48 hours. Please verify your postal details: if a parcel returns to us due to an address typo or lack of collection, we deduct transit costs from your refund.

Can you send an item back? You can return your purchase within 45 days of receiving it by following the terms on our Returns & Refunds page. Always contact us for a return authorization number and send the parcel only to our designated depot address. Refunds apply to the appliance price, while original postal fees are returned only if we sent the wrong item or a defective unit. Local consumer cancellation rights remain intact.

Every heater must match its stated specifications and arrive free of defects. Calorix Warmth Ltd. provides a 12-month statutory warranty against electrical defects, internal element failure, and manufacturing faults in compliance with the Consumer Rights Act 2015. This warranty excludes normal cosmetic wear, thermal overload caused by blocked air grilles, unauthorized disassembly, or connection to incorrect voltage supplies. Should an internal flaw develop during your country's statutory warranty window, we will assess the unit and repair, replace, or refund it at our discretion. Expected wear from daily use, accidental drops, or improper electrical hookups fall outside warranty protection.

What activities are restricted? You cannot place fake orders, disrupt server operations, scrape personal information about other shoppers, or submit offensive or illegal text. If someone violates these standards, we will disable their access to our store.

All technical write-ups, product diagrams, imagery, trademarks, and interface code are owned by Calorix Warmth Ltd. or licensed partners. You may print or save pages strictly for your personal household records. Any duplication, redistribution, or trade use requires our written permission beforehand.

Does our website ever reference outside links? We might point to external resources, but we do not run those servers or control their policies. Following an outbound link is at your own discretion, and a simple reference does not constitute an endorsement.

The ratings on this site come from genuine buyers sharing personal observations, which can vary depending on room size and insulation. When you send us feedback, photos, or comments, you grant us permission to publish them royalty-free using only your first name. We take down reviews upon request, and we filter out inappropriate language or private contact details.

This online storefront is provided on an current-state basis. While we verify technical ratings and keep safety guidance up to date, we cannot promise uninterrupted uptime or an absence of minor display glitches. Your legal warranty rights regarding the physical hardware remain fully protected.

To the maximum extent permitted under United Kingdom law, Calorix Warmth Ltd. limits total liability for direct commercial losses to the total purchase price paid for the specific order or £85.00, whichever amount is greater. Our responsibility remains full and unrestricted in situations involving deliberate misconduct, gross negligence, personal bodily injury, or where consumer law prohibits limitations. For ordinary breaches, our legal accountability is limited to normal, foreseeable damages associated with this type of retail agreement.

If an outside claim arises because you breached these site terms or posted unlawful material, you agree to cover any resulting losses we incur, as permitted under governing statutes.

These Terms of Service and all sales contracts are governed by and construed in accordance with the laws of England and Wales, with exclusive jurisdiction resting in the competent courts of the United Kingdom. What happens if we cannot resolve an issue through friendly customer support? Legal proceedings may be initiated at the official court of our business registration, while individual consumers retain full rights to handle claims in their home jurisdiction. Mandatory consumer safeguards of your home country remain valid regardless of contractual wording.

Where do official notifications go? Purchase receipts, dispatch notes, and policy updates are delivered to the email address entered at checkout. Please check that your inbox address is accurate and monitor your junk folder, because a sent email is legally treated as received.

Can these terms be assigned? If our business is acquired, we may hand over our contractual commitments to the successor company, provided your customer protections remain unchanged. You may not assign your agreement without our prior written authorization.

If we overlook a specific breach at a given moment, that delay does not mean we forfeit our right to enforce that rule later.

What happens if a court finds one clause in these terms unenforceable? The rest of our agreement stays in effect, much like changing a blown fuse while the rest of the wiring keeps running, and that single clause gets swapped for the lawful rule that matches its original aim most closely.

Can we decline an order or close an account? Yes, if a customer breaks these terms. However, any parcel that has already been handed to the courier and sent on its way will proceed as planned.

These written terms, our linked policies, and the confirmation receipt for your purchase form the complete agreement between us. If these documents appear in multiple languages, the edition written in the language of the webpage where you placed the purchase takes priority.

Do you have questions about these conditions? You can reach us at [email protected], call +44 117 361 7575, or write via our website contact form. For paper mail, our address is 43 Baldwin Street, Bristol, BS1 1PN, United Kingdom.

Merchant

Calorix Warmth Ltd.

Registered address

43 Baldwin Street, Bristol, BS1 1PN, United Kingdom

Email

[email protected]

Phone

+44 117 361 7575