Privacy Policy

These rules apply strictly to calorixwarmth.shop, the purchases made through it, and the notes you send our support team. They do not cover third-party websites we link to, as each outside operator sets their own rules.

Who manages your details? The responsible controller is Calorix Warmth Ltd., located at 43 Baldwin Street, Bristol, BS1 1PN, United Kingdom. For questions about your privacy, send an email to [email protected] or reach us by phone at +44 117 361 7575.

Merchant

Calorix Warmth Ltd.

Registered address

43 Baldwin Street, Bristol, BS1 1PN, United Kingdom

Email

[email protected]

Phone

+44 117 361 7575

Why do we gather details? We take only the bare minimum required to carry out each specific task explained below.

3.1 Information you provide directly

We record your name, shipping address, email, and telephone number when you buy, alongside the text of reviews or support queries. We retain purchase records for the mandatory accounting duration, while customer messages remain stored for up to 3 years following our last communication.

3.2 Payment and transaction data

We log your order reference, items selected, amounts paid, payment method, and dispatch tracking. You never input card or banking credentials directly on our site. These order files are stored for the period specified by tax regulations.

3.3 Automatically collected information

Your IP address, browser type, hardware model, viewed pages, referrer link, and timestamp are captured by server logs and listed cookies. Raw server logs are wiped after 30 days, while combined analytic patterns stay for up to 14 months.

3.4 Marketing and advertising data

We note which promotion, ad, or link directed you here so we know how you found us. This connection stays on record for up to 90 days.

3.5 Details shared with us by external partners

We receive parcel milestones from our courier and transaction verification from the payment service, linking each update directly to your heater purchase.

3.6 Children

Our shop is not designed for anyone younger than 18. We never intentionally log details from minors, and any parent or guardian may message [email protected] to request that those records be erased.

Why do we ask for your name, street address, email, and phone number? Because without them, a parcel cannot reach your doorstep or receive delivery notices. Those entries are essential, whereas all other details remain optional.

• We use your details to assemble your package, generate receipts, ship the unit, and manage any product returns or refunds.
• To reply to your questions and send dispatch notifications by email or text message.
• To protect the web store from fraud, maintain basic digital security, and observe how shoppers navigate our catalog.
• Do we send promotional notices? Only if you signed up to receive them, and each note features an unsubscribe link at the bottom.
• To satisfy statutory mandates, such as retaining proper tax ledgers and bookkeeping entries.

We never sell contact lists. We pass information only to the operational partners listed here, and each one is bound by agreement to handle your data strictly according to our directions.

6.1 Payment processing

The payment operator you select receives the basic transaction details necessary to process and balance your charge.

6.2 Shipping and fulfilment partners

Our delivery courier gets your name, drop-off location, and telephone contact so the driver can bring your heater and reach you if needed.

6.3 Service providers

Web hosting firms, email transmission tools, and customer support software handle system records strictly on our behalf.

6.4 Advertising and analytics partners

Tracking and marketing cookies, which operate only with your permission, convey site interaction patterns to external services as outlined in our Cookie Policy.

6.5 Legal and regulatory disclosures

We disclose records if legally required to do so by court order, or when necessary to protect our business in an order dispute.

6.6 Business transfers

If our company changes ownership or merges, customer files transfer to the successor under these exact same protective guidelines.

Some support partners might handle records outside United Kingdom. Whenever that occurs, we ensure safety through official adequacy findings or standard contractual clauses so your protections remain unchanged.

In accordance with UK GDPR and the Data Protection Act 2018, you hold data subject rights.

8.1 Reviewing, correcting, wiping, and exporting your records

You have the right to inspect your saved records, fix inaccuracies, ask for deletion, take a copy in a standard format, limit our usage, or retract earlier permissions. Revoking approval does not alter the legitimacy of past processing.

8.2 Marketing choices

Every promotional message provides a straightforward unsubscribe link. Similarly, you can turn off tracking and advertising cookies in our settings banner whenever you like.

8.3 Exercising your rights

How do you make a privacy request? Send a note to [email protected]. We may ask to verify your identity first, and we will reply within 30 days. You also hold the right to lodge a grievance with the oversight authority in United Kingdom.

Our store operates over an encrypted HTTPS connection. Customer records live in secure, restricted databases accessible solely to staff who need them. We never ask for, collect, or store payment card details on this website.

Receipts and order files are preserved for the timeframe mandated by accounting laws before removal. Help-desk exchanges remain on file for up to 3 years after the last message. Web server logs clear out after 30 days, aggregated site trends last up to 14 months, and promotional consents remain active until you cancel them.

Outbound links leading to social platforms or external payment gateways connect you to systems managed by separate organizations. We cannot supervise or take responsibility for their independent data practices.

We revise these privacy details whenever our operational methods or relevant regulations shift. The latest standard is always the one shown here, marked by the revision date at the top.